Effective Date: 06/07/2025

At Kris Kros, we are committed to delivering your orders safely and swiftly. This Shipping & Delivery Policy outlines the terms related to the shipping, handling, and delivery of orders placed on our website: https://kriskros.in.

1. Shipping Locations

We currently ship across all serviceable pin codes in India.

International shipping is not available at this time.

2. Order Processing Time

  • Orders are typically processed within 24 to 48 business hours.

  • Orders placed on weekends or public holidays are processed the next working day.

  • You will receive an order confirmation email once your order is placed, followed by a shipping confirmation with tracking details.

3. Estimated Delivery Time

Delivery times may vary based on your location:

  • Metro Cities: 2–4 working days

  • Other Cities & Towns: 3–7 working days

  • Remote or Rural Areas: 5–10 working days

⚠️ Delays may occur during peak seasons, unforeseen circumstances, or due to courier partner issues.

4. Shipping Charges

  • Prepaid Orders: ₹0 (Free Shipping)

  • Cash on Delivery (COD): ₹49 flat fee (if available in your location)

5. Tracking Your Order

Once your order is shipped, you will receive a tracking link via SMS or email. You can track the status anytime using this link.

6. Missed or Failed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may try to deliver again.

  • If the order is returned to us due to incorrect address, unavailability, or refusal, re-shipping charges will apply.

7. Damaged or Tampered Packages

If you receive a package that is damaged or tampered:

  • Do not accept the delivery.

  • Immediately contact us at support@kriskros.in with photos or video for resolution.

8. Contact Us

For any shipping-related concerns, reach out to:

📧 Email: support@kriskros.in